The installation warranty
That's ours. It covers how the job was built — the base, the compaction, the edge restraint, the cuts, the pattern, the drainage fall. If something fails because of how it was put in, that's the installer's to answer for.
Brevard County localMelbourne to Titusville — we work where we live
Built to spec, not to priceBase and edge detail done right the first time
Free written estimatesItemized, so you can compare it honestly
Stone. Seal. Green.Four services, one company, one standard
The part nobody explains
Every hardscape job carries two warranties.
They come from different people and cover different failures. Knowing which is which is most of the battle when something goes wrong.
The manufacturer warranty
That comes from whoever made the paver, the turf or the sealer, and it covers the product itself — structural integrity, and in most cases colour fade within stated limits. It's claimed through the maker, and we'll help you file it.
Installation coverage
What a workmanship warranty is for.
These are the failures that trace back to how a job was built rather than to the materials or to what happened afterward.
- Settlement or sinking that traces back to base preparation or compaction
- Edge restraint failure — the border letting go and the field spreading
- Pavers set out of plane with each other beyond normal tolerance
- Drainage that doesn't fall the way the job was designed to fall
- Joint sand washing out because of how the joints were filled or compacted
- Cuts, pattern alignment and border work that don't match what was agreed
Be wary of anyone who won't say this
What no hardscape warranty covers.
None of these are installation defects, and no honest installer — or manufacturer — covers them. A company that implies otherwise is telling you what you want to hear.
- Efflorescence — the white haze new concrete pavers can develop. It's the material curing, it's normal, and it clears on its own or with the right cleaner
- Natural colour variation between production runs, and gradual fade from Florida UV
- Damage from vehicles heavier than the surface was built for — moving trucks, dumpsters, concrete trucks, RVs on a patio-spec base
- Tree roots lifting the surface, and settlement caused by irrigation leaks, downspouts or erosion under the base
- Damage from other trades working on the property after we've finished
- Stains — oil, rust, fertiliser, grill grease, paint — and etching from acids or de-icing chemicals
- Storm, flood, ground movement and other acts of God
- Anything modified, dug up, re-set or pressure-washed incorrectly after we hand it over
Your side of it
What keeps coverage intact.
Every workmanship warranty in this trade assumes the surface is looked after. None of this is onerous, but skipping it is the usual reason a claim gets declined.
- Re-seal on the interval we give you for your surface — sealer is what protects the joints and the colour
- Keep joint sand topped up; open joints are how a paver field starts to move
- Pressure wash at a sane pressure with a fan tip, never a turbo tip held close — that strips joint sand and can scar the paver face
- Keep irrigation heads off the pavement; constant water at one spot undermines the base
- Clean spills reasonably promptly rather than letting them sit and set
- Don't park or run equipment heavier than the surface was built for
If something's wrong
How a claim actually goes.
No portal, no form, no runaround. You call or text the same number you've had the whole time.
-
Tell us what you're seeing
Call or text (321) 586-9227, or email us, with a couple of photos and roughly when you first noticed it. Photos save a trip and speed everything up.
-
We come and look
We'd rather see it in person than argue about it over the phone. We'll tell you what caused it — including when the honest answer is that it isn't a workmanship issue.
-
We fix it, or we route it
If it's our installation, we put it right. If it's a product defect, we help you file the manufacturer claim, because we're the ones with the invoices and the batch information.
-
You get it in writing
Whatever we find, you get the finding and what happens next in writing — so there's a record on your side, not just ours.
Free estimate
Your written warranty is the one that counts.
This page explains how the coverage works. The document issued with your completed job is what states your specific terms — ask us any time and we'll send another copy.
Questions
Warranty questions.
Where do I find my actual warranty terms?
They're issued in writing with your completed job — that document is the one that governs, and it's specific to the work we did for you. This page explains how the coverage works; your paperwork is what states your terms. If you've misplaced it, ask us and we'll send another copy.
Is the warranty transferable if I sell the house?
Ask us before you list, and we'll tell you plainly for your job. It's a common question when a home goes on the market and it's worth having the answer in writing to hand a buyer.
The white haze on my new pavers — is that a defect?
Almost certainly not. It's efflorescence: mineral salts working out of the concrete as it cures. It's a known property of new concrete pavers, it isn't a manufacturing fault, and it typically clears within the first year or can be removed with a cleaner made for it. Ask us before you attack it with anything harsh.
My pavers have settled in one spot. Is that covered?
It depends entirely on why. Base or compaction failure is a workmanship issue. Settlement from an irrigation leak washing out material underneath, or from a vehicle far heavier than the surface was built for, isn't. That's exactly what the site visit is for — and we'll tell you which it is either way.
Does sealing affect my warranty?
Keeping the surface sealed on the interval we give you is part of maintaining it. Sealing is what protects the joints and slows UV fade, so letting it lapse for years and then reporting joint or colour problems weakens the claim. Ask us for your surface's interval — it isn't the same for every job.
Do you warranty work you didn't install?
We can't warrant someone else's base — we can't see it, and we don't know what's under there. We can absolutely clean, seal and repair existing work, and we'll tell you up front what we can and can't stand behind on it.
Fastest answer
Instant quote — give us a call.
Most questions we can answer on the phone in two minutes, and if we need to see it we'll book the walkthrough while you're on the line.
(321) 586-9227Or text a photo of the space — that's often the fastest way to get a real answer. Prefer email? info@groundworkspaversandturf.com.
Free estimate
Start with a walkthrough.
We'll cover how your job is built and what it carries.
Five quick questions — then you're booked in and someone reaches out within 5 minutes. Prefer to talk? Call (321) 586-9227.